Stress Waived-Pain be Gone
  Appointment Policy

To our valued Patient;

When you book your appointment please understand that the time in our day is reserved exclusively for you.  Since a Therapist can only see a maximum of 5-6 patients in a day, availability is limited. Many times, we have to turn away current and potential patients because the slots they request are already filled.  Some times are more requested than others. We do our very best to provide you with the day/time you prefer.  We highly recommend scheduling out several appointments to reserve your specific day/time.

People call Stress Waived because they are in PAIN, so we try our best to fill appointment slots immediately as they open up. Obviously, when somebody cancels a few hours or so before or just plain doesn’t show up for their appointment, it is nearly impossible to fill. Please consider it could be you that we had to turn away.

Please understand this appointment policy is a way to encourage GOOD behavior in all our patients so that more people can reserve the day and time that fits their calendar.

Stress Waived understands that unanticipated events happen occasionally in everyone’s life. When you book an appointment that time is truly reserved for you and you alone.

We ask that you respectfully give a 24 hour notice if you are unable to keep your reserved appointment slot, if done so no charge will occur.

Cancellation:

Any patient that does not provide at least 24hr notice will be charged for the appointment time they committed too. First time offenders will be charged ½ price, subsequent times will be charged the FULL fee (regardless of package/membership, etc.) and future appointments will be denied until payment is received or other arrangements have been made with Stress Waived.  We will send a bill either email or postal for any fees/balances unpaid.  We will allow 2 missed (Canceled/No show), appointments before we will require guarantee of payment via Credit Card. Refusal to provide us with credit card information will sadly and unfortunately result in termination of our relationship and you will not be allowed to schedule more appointments with us. We truly hope it never comes to this, as we dislike charging people for work not performed.

Our scheduling software sends out reminders via, email, text and/or phone calls 48 hours prior to your appointment. We provide this service as a courtesy to help avoid last minute cancellations, so please check your calendars as soon as you receive your reminders and plan accordingly.

No Show/Missed Appointment:

Anyone who misses or plain doesn’t show up for your reserved appointment time for what ever reason will be considered a No Show and will be charged the FULL fee for the no showed appointment and future appointments will be denied until payment is received or other arrangements have been made with Stress Waived.  We will send a bill either email or postal for any fees/balances unpaid.  We will allow 2 missed (Canceled/No show), appointments before we will require guarantee of payment via Credit Card. Refusal to provide us with credit card information will sadly and unfortunately result in termination of our relationship and you will not be allowed to schedule more appointments with us. We truly hope it never comes to this.

Late Arrivals:

Remember, appointment times are arranged specifically for you. If you arrive late your session time will not change, so the hands on may be shortened in order to accommodate your reserved appointment time.  Depending upon how late you arrive into your appointment, your therapist will determine if there is enough time remaining to start and provide you with the best treatment possible.  Regardless of the length of treatment actually given, you will be responsible for the “full” session, even if time does not allow for treatment, however we will do our very best to satisfy the scheduled time. IF there is nobody scheduled immediately after, we will make every effort to extend the session to your full time.

Out of respect and consideration to your therapist and other patients, please plan  in appropriately and be on time.  If you are running late, a courtesy call informing us would be wonderful. This way we do not have to worry about you either.

Gift Voucher:

Gift Vouchers (GV) are non-refundable and may only be used for the specific named service/session length (no changes/division of time/etc.).  GV may not split between individuals for services/session length, time or cost and are non-transferable. They expire in 90 days from purchase date unless Stress Waived has extended the expiration.  GV must be presented in order to be honored.  Lost of stolen GV will not be replaced. Photo copies of GV will not be accepted.  When paying with a GV, if you cancel/No show the GV will be considered “used” and then null-n-void.

Payment:

Payment may be made by Credit Card (HAS/Benny card), Check, Cash, Gift Certificate. You may prepay for as many sessions as you like. We have a membership designed to keep you on a monthly maintenance program (at a minimum), and treatment packages to help easy payment. If a payment made with check does not process properly (IE: bounces/returned/etc), we charge $25.00 for each incident, on top of still collecting the session fee. We reserve the right to refuse payment by check if this becomes an issue/recurs.

Full payment is expected before you leave the office (before or after treatment). All patients, whether they have received treatment or booked an appointment are bound by this policy without any prejudice or exemption.  If unable to pay, your session may be immediately cancelled/not performed and future appointments will be denied until payment is received or other arrangements have been made with Stress Waived.

We understand people sometimes wake up sick, and real emergencies come up.  Depending on the situation, we may reduce or waive the fee altogether. We would like to add that we don’t get angry at or personally upset with any patient that fails to give notice or just doesn’t show up: it just isn’t fair to other patients that need the massage work.

Stress Waived, it’s owner, a third party collection, or legal counsel on behalf of Stress Waived shall have full legal right to collect any unpaid balance for services rendered and any associated fees incurred due to non-payment, cancellations, no shows.

Thank you for your understanding on this matter, and we look forward to helping you achieve your health goal!

When you schedule your initial session you will receive the most up to date Session policy, waivers and intake forms. All to be completed online 24hrs prior to your session.