Stretching Session Policy 

-Session are first come first serve and fill up fast so choose your Session wisely. We highly recommend scheduling out several session to reserve your specific day/time, and make lasting progress
-Many people attend Sessions because they are in PAIN. Obviously, when somebody cancels a few hours or so before or just plain doesn’t show up, it is nearly impossible to fill. Please consider it could be you that we had to turn away.
-Please understand this Session policy is a way to encourage GOOD behavior.
-Grab Life (GL) understands that unanticipated events happen occasionally in everyone’s life. When you book a Session, that time is truly reserved for you and you alone. We ask that you respectfully give a 72 hour notice if you are unable to keep your reserved session, and your fee can be transferred to a future Session or refunded-if requested.

Cancellation:
-Any attendee that does not provide at least 72 hr notice will FORFEIT their pre-paid session fee (which will be put into the “help a friend” fund).
-Our scheduling software sends out reminders via, email, text and/or phone calls 48 hours prior to your scheduled class. We provide this service as a courtesy to help avoid last minute cancellations, so please check your calendars as soon as you receive your reminders and plan accordingly.

No Show/Missed Appointment:
Anyone who misses or plain doesn’t show up for your reserved session time for what ever reason will be considered a No Show and will FORFEIT your per-paid fee, future sessions may be denied if a pattern develops. 

Late Arrivals:
-Remember, Sessions will start on time. If you arrive late this will reduce the number of stretches we can fit in the allotted time.
-Out of respect and consideration to your Guide, please plan appropriately and be on time. If you are running late, a courtesy email  informing us would be wonderful. This way we do not have to worry about you either.

Payment:
-Payment must be pre-paid in full for every session. You may prepay for as many sessions as you like. If a payment does not process properly (IE: bounces/returned/etc), we charge $25.00 for each incident. We reserve the right to refuse payment.
-Full payment/pre-paid is expected before session.
-All attendees, whether they have attended a session are bound by this policy without any prejudice or exemption.
-We understand people sometimes wake up sick, and real emergencies come up. Depending on the situation, we may provide refund (at Grab Lifes' choice). We would like to add that we don’t get angry at or personally upset with any attendee that fails to give notice or just doesn’t show up.
-We will allow 2 missed (Canceled/No show), sessions before we will take action regarding future sessions. We truly hope it never comes to this, as we dislike turning away people who need this work.
-Grab Life, it’s owner, a third party collection, or legal counsel on behalf of Grab Life shall have full legal right to take action to collect any fees incurred associated to payment due to non-payment, cancellations, no shows, unprocessed payment, returned funds, etc.

Thank you for your understanding on this matter, and we look forward to helping you achieve your health goal!